14-Day Conditional Refund Policy

1. 14-Day Commercial Satisfaction Guarantee

Wintershogun Studio stands firmly behind the engineering craft of our software. Every commercial software license purchased through our official portal on wintershogun.tech comes with a 14-day conditional money-back guarantee starting from the timestamp of payment confirmation.

2. Free Community Edition Evaluation Policy

To ensure complete operational transparency before spending any money, Wintershogun Studio provides the Lyndesk Linux Community Edition (v1.2.0) free of charge forever.

We encourage prospective merchants to test Lyndesk on Linux or inspect our interactive receipt and workflow simulators on wintershogun.tech/lyndesk prior to purchasing Windows or Android commercial license keys.

3. Eligible Refund Scenarios

A full 100% refund will be granted promptly under any of the following circumstances within 14 days of purchase:

• Technical Malfunction: The software experiences a critical, reproducible defect or hardware communication fault on supported operating systems that our engineering guild cannot resolve within 48 business hours;
• Delivery Failure: The automated license key dispatch fails to generate or deliver a valid cryptographic key, and our developer desk cannot provision a replacement within 24 hours;
• Accidental Duplicate Transaction: You were billed more than once for the same license due to payment gateway network timeouts.

4. Ineligible Scenarios & Exclusions

Refund requests are not eligible under the following circumstances:

• Requests submitted after the expiration of the 14-day guarantee window;
• Incompatibility resulting from attempting to execute Lyndesk on unsupported, non-standard, or obsolete hardware architectures (such as 32-bit x86 CPUs or Windows 7/XP);
• Loss of local data or database records resulting from failure to maintain cold offline backups;
• Refusal to allow our developer desk to troubleshoot an alleged software bug via support logs.

5. Refund Request Procedure & Timeline

To initiate a refund request:

1. Send an email to [email protected] from the email address used during purchase;
2. Include your order number (e.g. WS-XXXX-XXXX) and a brief description of the issue encountered;
3. Our engineering guild will review and acknowledge your request within 24 business hours.

Processing SLA: Once approved, the refund is initiated immediately through our payment gateway. Funds are credited back to your original payment method (bank account, credit card, or UPI) within 3 to 5 business days depending on your banking institution.

6. Chargebacks & Fraud Safeguards

We encourage direct communication with our developer desk before initiating a bank dispute or payment chargeback. In the event of an unjustified chargeback initiated without prior communication, the associated cryptographic license key will be invalidated and blacklisted across subsequent software updates.

7. Statutory Consumer Protections

Nothing in this Refund Policy is intended to limit or extinguish any non-waivable statutory rights granted to consumers under the Consumer Protection Act, 2019 (India) or the relevant consumer protection laws in your local jurisdiction.

Questions regarding this policy should be directed to [email protected].